Field sales, mapped and routed.
Ground Team helps door-to-door and outside sales teams map every lead, plan routes, log visits at the door and keep the whole team in sync.
Email info@snatchie.store. Tell us your iPhone model, the app version (Settings in the app) and what happened. We reply within two business days.
Do I need an account? Yes. Everyone signs in with their own account, and the app opens once your account is in a company. On the welcome screen, tap "Create account" and use your email address, Apple or Google. For email, enter the 6-digit code we send you. Already have an account? Tap "Sign in".
How do I join my team? Ask your admin for an invitation, then create your account. On the "Your company" screen:
You're never added to a company without tapping Join yourself. If the invitation doesn't show up yet, tap "Check again".
How does my company start using Ground Team? Your company's admin sets up Ground Team for your team and invites you. Then create your account in the iPhone app and join with the invitation or invite code. Admins invite teammates in the app from Settings › Team Sync › Team members › Invite teammate. Each invitation has a code the admin shares, for example in Messages or Mail. We never email or text invitations. Ground Team is free: there's nothing to buy.
I forgot my password. On the sign-in screen, tap "Forgot password?" and enter your email. We send you a code to set a new password. Accounts made with Apple or Google have no password: sign in with Apple or Google again.
The app says "Signed out". Your session ended, for example because your password was changed on another device. Tap "Sign in" and sign in with the same account: you pick up where you left off, and changes that hadn't synced yet upload then.
How do I use the AI Co-Pilot? It's optional. Without AI, the Co-Pilot works offline for logging visits, scheduling follow-ups, drafting messages and prepping visits. For AI answers, add your own Claude API key in Settings › AI Co-Pilot, or use the team server's AI Co-Pilot once it's turned on for your company. The app sends nothing to Anthropic until you agree in the app, and you can turn it off again in Settings › AI Co-Pilot.
Does it work offline? Yes. Changes are saved on your iPhone and sync when you're back online.
Why does it use my location? To show you on the map, verify visits and build routes. Background location runs only between "Start day" and "End day".
How do I delete my account? Settings › Team Sync › Delete my account. Before you've joined a company, it's also on the "Your company" screen. Your sign-in is removed from the team server. If you're your company's only member, the company and its records (photos and documents included) are deleted too. If you're its only admin and others are still on the team, make someone else an admin first. You can also delete your account on the website, or ask us by email if you can't sign in: see Delete your Ground Team account.
Read the Ground Team privacy policy. To delete your account and its data, see Delete your Ground Team account.